I got a call from Opcity, but no text was sent or accepted. Why?

If a lead was won a few days ago, but we were able to get them back on the line, we'll call you up and attempt to make that connection for you.

Or, if we sent out texts and no one answered, but we have a motivated lead with time to wait, our reps may go down the list of lenders in that market in an effort to get a someone on the line.