Why do I have a Backup Loan Officer?

The Backup Loan Officer will be assigned Warm Connections when there are no enabled Loan Officers in a market.

Loan officers who are Snoozed or on Do Not Disturb will still receive Warm Connections. However, if you disable them from lead delivery or remove them from a market and they are the last loan officer covering that market, the Warm Connections will go to the Backup Loan Officer.

More Info: How do I change the backup LO?