I Sent Payment. Why Is the Transaction Still Showing as Unpaid?

AVERAGE PROCESSING TIME:

  • ACH / Wire Transfer: 2-3 Days (Recommended)
  • Check: 2-3 Weeks

If the processing time for the payment you sent has been longer than those listed above, please contact Opcity Accounting Support (accountingsupport@opcity.com) with the following information:

Capture!

PAYMENT CONFIRMATION

If you are a managing broker, you will know the transaction is paid and closed when it is no longer in the "Unpaid Closes" tab in your Broker Portal. You will also receive a confirmation email from our system.

If you are an agent, you will know the transaction is paid and closed when the client is moved to the "Closed" tab in your Referral Manager.