When a lead has been screened by Opcity, we will send a lead alert via text message to the lender 1st in the queue. That lender has approximately 5 seconds to click-to-claim the lead alert before the 2nd lender receives a lead alert and can also click-to-claim the lead. 5 seconds later, another lender is alerted, and so on.
Sometimes, you will click on a new lead alert in a second or two, and you will receive notice that the lead was already claimed. This means a loan officer already claimed it who had received the text before you and clicked it just after you were alerted.
Note: Only the 1st lender in the queue has a lead exclusively to themselves for 5 seconds.
More info: Tips for receiving text alerts quickly