Live transfers: Opcity will give you additional details about the lead and will ask if it is someone with which you would like to work. If the client is looking for a product or program that you don’t offer, you can pass on the lead without penalty.
A live transfer lead will not count towards your quota until you confirm that you would like to work with the lead.
Warm connections are assigned so can not be turned down.
If you are assigned a lead that you are no longer working, place that lead in a "No Longer Working" status.
More info: How to update the status